TERMS & CONDITIONS

Welcome to our website.


If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [gamescape LTD]'s relationship with you in relation to this website.

The term 'gamEscape' or 'us' or 'we' refers to the owner of the website whose registered office is [30 Worthing Road, Horsham RH12 1SL]. Our company registration number is [9362530, gamescape ltd.]. The term gamEscape refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
  • This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

The Game

  • Game length is 60 minutes
  • The game is designed for a team of 2-5 people per room
  • Online reservation is necessary before the game
  • You can use our online booking calendar to reserve your appointment
  • Only persons who are at least 18 years of age are permitted to book appointment in our booking calendar
  • Children over 10 years can already enjoy our game, however adult supervision is required below the age 15
  • Few minutes briefing before the game (about the game, about the rules)
  • Photos of the teams will be taken after the end of the game

Arrival

  • We are a live-event game
  • All of our games are time sensitive
  • We kindly ask all players to arrive 10 minutes before the given appointment
  • Few minutes briefing before the game (about the game , about rules)
  • Please arrive promptly so that we can start on time and you can play the full length of the game
  • We ask and advise that you DO NOT turn up late!
  • The 'countdown' has to start on time. You will still be able to play in the case of you being late, but your game will end when your booking time ends and your team will have less time to escape
  • If any member of the team arrives late, we will not be able to permit her/him to join the game once it has started and the door is locked. Please make it a priority to be at the location 10 minutes prior to your game time. We cannot give out refunds for being late
  • If your team is late by 30 minutes or more of the starting time you booked originally, the game becomes a ”no show” and you will be declined to entry. Your reservation will be automatically cancelled. In this case, we will not give any refunds and your appointment will not be changeable

Booking

  • Online reservation is necessary before the game
  • You can use our online booking calendar to reserve your appointment
  • Available appointments can only be booked in our system
  • Only persons who are at least 18 years of age are permitted to book appointment in our booking calendar
  • When your booking has been made, your purchase will be processed by us. Your booking will be confirmed if the paying method was correct and your payment has arrived. A confirmation will be sent to you by email using the email address that you have supplied
  • Your booking won't be confirmed if your payment hasn't arrived
  • You should carefully check the details (name, invoice number, date and time of the appointment, number of the players, paid amount) of the confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete
  • GamEscape is a live - event game, and once a booking is confirmed, we cannot accept any cancellations or give any refunds
  • In the case of less people attending the event than it is booked for, the price difference (including the deposit) will not be refunded
  • In the case of nobody attending the event for the booked date, the price of the game (including the deposit) will not be refunded

How to:

  • Click on the game you wish to play
  • Select a suitable appointment date and time
  • Choose the size of your team (2-5 players)
  • The price will be calculated automatically
  • Fill in the contact details (please give us real data)
  • When you are ready, click the ”Book Now” button and you will be redirected to our paypal account
  • You can choose to pay a minimum deposit of £15 online and pay the remainder at the venue by cash. (£15 deposit required, equal to one players game price)
  • If you purchased a voucher, add the voucher code when checking out to confirm your reservation

Modifying appointments

  • There is a possibility to change your time and date of your appointment. If you would like to change your booking date and / or time, you must inform us at least 3 days (72 hours) before your booking date. In this case get in touch with us via "Contact"!
  • Please include in your e-mail details about which appointment you would like to cancel and which would be a new suitable appointment (available times only). However, what we cannot accept: if someone pays for the game in advance, but doesn’t attend the appointment and asks for a new appointment

Cancelling appointments

  • IF YOU CANCEL
    If you cancel your confirmed booking, you have to notify us. No refunds will be given for bookings that are cancelled
  • IF WE CANCEL
    We keep the rights to cancel any appointments, and in case we will refund the full pre-paid price

Payments

The only accepted online payment method is PayPal.

Registration to PayPal is not needed, in order to process with simple credit/debit card payment methods, just select ’Pay with my credit or debit card’ option.

We cannot currently accept credit/debit card payments at the venue, we can only accept cash payments at the venue

Full payment

You can pay the full amount at online via paypal system.

Deposit payment

You can choose to pay a minimum deposit of £15 online and pay the remainder at the venue by cash. (£15 deposit required, equal to one players game price).

You can pay deposit online (one players game price), and pay the remainder at the venue with cash

 

Gift Vouchers

Gift vouchers can be purchased on our site, if you want to give the GamEscape experience as a gift. Email us at voucher@gamescape.co.uk.

You can purchase gift vouchers filling the online form in the ”Gift Voucher” menu or alternatevily you can contact us via CONTACT page. When the process is complete you will receive Voucher code that can be used at the time of purchase or you can even give it to your friends as a gift.

You will also receive confirmation email.

  • Vouchers can only be used on normal available appointments
  • Vouchers cannot be refunded as cash
  • Each voucher can only be used once
  • Multiple player vouchers can only be useable at the same appointment
  • In the case of less people attending the event than their voucher is valid for, the price difference (including the deposit) will not be refunded
  • We are selling five different vouchers:
    1. One player Gift voucher £15 (valid for 1 player – additional tickets have to be bought online, because the minimum number of players per game is 2)
    2. Two players Gift voucher £30 (valid for 2 players)
    3. Three players Gift voucher £45 (valid for 3 players)
    4. Four players Gift voucher £60 (valid for 4 players)
    5. Five players Gift voucher £75 (valid for 5 players)

Safety and Security

To enjoy a safe and fair game please follow the rules below:

  • You should enter the game at your own risk, and every player has to sign a declaration of personal responsibility taking on the room
  • Few minutes briefing before the game, about the game and rules of the game
  • Each player must be comply with the terms of conditions of the game
  • Persons who do not follow our rules, can be removed from the game, and the game will be terminated by us
  • GamEscape serves all rights to seek compensation if the players cause any damage of the tools, equipments and layout
  • The game is not available for children under the age of 10, children under 15 can participate under at least 1 adults supervision
  • Persons under the influence of drugs or alcohol are not eligible to participate in the game
  • It is strictly forbidden to bring cutting weapons, firearms, dangerous objects or objects which may threaten other’s life, to the entire territory of gamEscape premises
  • Smoking is prohibited in the entire territory of gamEscape premises
  • It is forbidden to take pictures or to make a video or audio recording to use any image recording devices in the game zone. Image recording devices are, in particular, cameras, camera phones, laptops and other devices with an integrated camera
  • GamEscape is not recommended to those with heart conditions, hypertension, claustrophobia or similar conditions
  • Violence towards or abuse of our staff will never be tolerated